Digital Delivery & Activation Policy
Valases is a hiring and assessment software service operated by Edutrip India Private Limited. These policies apply to valases.com, hire.valases.com and test.valases.com.
Online software delivery
Valases is delivered electronically through the company's online workspace. There are no physical shipments, shipping charges, courier delivery, physical returns or exchanges for the standard software service.
When access starts
For standard self-service plans, the purchased entitlement is applied after our server verifies the payment provider's successful payment status. A bank debit or a browser success screen alone is not payment verification. Payments still pending, failed or under reconciliation do not activate paid access.
Setup-dependent services
If your order includes implementation, customized content, integrations or a separately scheduled service, the written order states its delivery milestones and dependencies. A paid subscription does not imply that every optional integration or custom implementation is immediately configured.
If access has not appeared
Refresh the workspace and check the order status. If a successful payment has not resulted in the purchased access within one business day, contact sales@valases.com with the organization name and payment reference. Do not make another payment simply to resolve an access problem. We will investigate the payment and activation status; confirmed non-delivery is covered by our Refund & Cancellation Policy.
Assessment invitations
Organizations configure and successfully test their own authorized email sender before sending candidate invitations. Email arrival depends on the organization's provider, recipient address and spam filtering. The issuing organization can also share the generated assessment access link directly. Invitation delivery is separate from activation of the company's paid plan.
Billing periods and allowances
The purchased billing period and allowances are displayed in the workspace, checkout or accepted order. Assessment allowance resets and expiry rules follow the purchased plan; unused allowances do not roll over unless expressly included in that plan. Contact sales@valases.com for delivery or activation assistance.