Refund & Cancellation Policy
Valases is a hiring and assessment software service operated by Edutrip India Private Limited. These policies apply to valases.com, hire.valases.com and test.valases.com.
How to request a cancellation or refund
Email sales@valases.com from the purchasing account's work mailbox. Include the organization name, order or payment reference, date, amount and reason. Do not send passwords, full card details, card security codes or banking login information.
Unused purchases: seven-day request window
You may request a full refund within seven calendar days of purchase if no paid assessment attempt or other paid service entitlement from that purchase has been consumed and no separately agreed implementation work has begun. Signing in or viewing the workspace alone does not consume a paid assessment attempt. Free usage before purchase does not remove this unused-purchase right.
Duplicate payments and non-delivery
We will investigate duplicate charges, verified payment errors and paid access that was not delivered. A confirmed duplicate charge will be refunded. If we cannot deliver the purchased service and you do not accept a replacement or revised delivery arrangement, we will refund the affected undelivered service. Report these issues promptly; the seven-day unused-purchase window does not limit rights relating to a duplicate charge, non-delivery or other rights provided by law.
Used services and minimum commitments
After paid entitlements have been consumed, change-of-mind refunds are not normally available for that consumed service. Unused balances, partial periods, implementation work and annual commitments are reviewed against the accepted order, the service actually delivered and applicable law. A monthly payment schedule for an annual commitment does not automatically make the commitment cancellable each month. A refund request will not be denied solely because a fault prevented you from using the service.
Cancellation and future payments
You may ask us to stop future renewal or cancel future service. Existing paid access normally continues to the end of its purchased period unless a refund, security restriction or different written arrangement applies. Standard one-time checkout payments do not create an automatic debit mandate. Any separate recurring-payment arrangement follows the cancellation instructions disclosed when that mandate is authorized.
Review and refund timelines
We aim to communicate a decision within seven business days after receiving enough information to verify the request. If more information is required, we will explain what is needed. Approved refunds are initiated within seven business days of approval through the original payment gateway to the original payment method. Banks and payment providers typically take a further five to seven business days to reflect the credit; their processing time can vary. If a credit has not arrived after that period, contact us with the refund reference for tracing. A failed payment reversal follows the bank or payment provider's reconciliation process.
Complaints and mandatory rights
If you disagree with a decision, reply to sales@valases.com with the payment reference and the reason for review. Nothing in this policy removes mandatory consumer rights or other remedies available under applicable law. Separate negotiated order terms apply only to their stated scope and cannot remove non-waivable rights.